Independent transformation consultancy
Juno Advisory helps public services and regulated organisations redesign how they work: services, processes and operating models that the people running them actually adopt.
Most of the work happens in the middle: mapping what really happens today, then designing something simpler that people will use.
About
I'm Kevin Xu, a transformation consultant and the founder of Juno Advisory.
For more than eight years I've helped organisations redesign services and the way their teams work, first at Capgemini Invent and then at PA Consulting, across government, healthcare, transport, utilities and financial services.
I've led discoveries, designed GOV.UK services from first user journey to user acceptance testing, built business cases, and set up continuous improvement functions from scratch. I'm currently supporting a national NHS diagnostic imaging programme.
My approach is practical and data-led. I start with how work actually happens, involve the people who do it, and leave behind something the team can run without me.
Where I help
A focused discovery that maps the as-is, finds the real pain points and turns them into prioritised options.
User journeys, requirements and assurance aligned to government service standards from day one.
Cost-benefit analysis, benchmarking and financial models built on your own operational data.
Target operating model design covering process, people, governance and technology.
A continuous improvement function with a playbook, idea pipeline and portfolio governance.
Practical agile ways of working, better backlogs and clearer requirements that speed up delivery.
Services
Understand the problem properly before committing budget to a solution.
Ideal for: new services, GOV.UK and NHS discoveries
Redesign how work flows across teams, systems and suppliers.
Ideal for: efficiency programmes, system replacements
Hands-on support to get change delivered and embedded.
Ideal for: in-flight programmes that need momentum
Approach
Map how work really happens today, using data, observation and the people closest to it.
Agree the problems worth solving and the outcomes that matter, with clear priorities.
Shape the future service, process or operating model, and test it with real users.
Support delivery through to go-live, and hand over the tools to keep improving.
Selected work
Payments infrastructure
Designed the operating model, governance and playbook, then led three pilots that became the blueprint for organisation-wide adoption across 400 staff.
National transport operator
Mapped incident response for traffic officers and control rooms, analysed five years of operational data and built a three-year financial model.
Government regulator
Designed end-to-end user journeys covering 9 application types and 200+ screens, shaped 230 user stories into a prioritised backlog, and redesigned requirements assurance to GDS standards.
Pensions administration
Designed the future-state operating model with an e-signature provider and ran a proof of concept for e-signature and e-forms.
Engagements delivered while at PA Consulting and Capgemini Invent.
Contact
Tell me a little about it. I'll reply within two working days to set up a short, no-obligation call.